FAQ

How do I define my shoe size?

Each person is different and their feet even more so. Nevertheless, the first advice is to take your usual size or the lowest if you are between 2 sizes. You can also use the tips in the comments on the ballerinas and download our printable comforter to check your size. Important tip: It is recommended to measure your foot from the back of the heel to the front of the foot (the point reached by the longest toe). This will tell you what size to choose (take the highest size when you are between sizes). Comforter in 5 Comforter in 6 Comforter in 7  Comforter in 8 Comforter in 8,5 Comforter in 9,5 Instructions for use: You will find the size of the feet on the comforters corresponding to our models. (help below, measure according to length 1 ) If you have any doubt, you are free to print the comforter corresponding to your size (scale 1, check the length indicated between the two ends 1 after printing). If you are trying on comforters in your shoes, do so in a similar shoe (not your super sneakers). Ex: similar ballerina, leather boot, leather Derby…

Do not hesitate to write to us in case of doubt at contact@maisoncastille.fr.

How long does it take to receive my purchases?

Products in stock are shipped within 2 working days. Once the order has been handed over to the chosen shipping service, you will receive a tracking number by email. The expected delay varies according to the chosen carrier. Delivery times vary greatly, in France it takes 2 to 5 working days, for other destinations, it takes between 7 and 9 working days.

Can I exchange my ballerinas if they don’t fit or get a refund?

Yes Your shoes are exchangeable and refundable within a legal period of 14 days extended to 30 days during the holiday season (purchase made between December 1 and 25. (this period is from the date of receipt of the products) They must not be worn, cleaned or returned in their original packaging. Exchanges and returns are free for orders over 200$. Other returns are at your expense (the model aiming to offer you the best customer price does not allow us to unfortunately take care of it) The return of the product from Maison Castille to your home is offered whatever the initial basket. For any question, do not hesitate to contact us at contact@maisoncastille.fr.