FAQ

How do I define my shoe size?

Every person is different and their feet are even more so. Our products have different characteristics (due to their material) You can use the tips under each ballerina and download our printable sleeves to check your shoe size. Comforter in 5 Comforter in 5.5 Comforter in 6.5 Comforter in 7.5 Comforter in 8 Comforter in 9 Instructions for use: You will find the size of the feet on the sockets corresponding to our models. If in doubt, please feel free to print the corresponding sleeve for your size (scale 1, check the length indicated between the two ends after printing). They will look long and not very wide but this is normal. Try the comforters in a similar shoe (not your super sneakers). Exemple: similar ballerina, leather boots, leather derby…

How long does it take to receive my purchases?

Products in stock are shipped within 2 working days. Once the order has been handed over to the chosen shipping service, you will receive a tracking number by email. The expected delay varies according to the chosen carrier. Delivery times vary greatly, in France it takes 2 to 5 working days, for other destinations, it takes between 7 and 9 working days.

Can I exchange my ballerinas if they don’t fit or get a refund?

Yes Your ballerinas are exchangeable and refundable within a legal period of 14 days extended to 30 days during the holiday season (purchase made between 1 and 25 December). (this period is from the date of receipt of the products). They must not be worn, cleaned and returned in their original packaging. Returns and exchanges are offered for orders over 225$. Other returns are at your expense (the model aiming to offer you the best customer price does not allow us to unfortunately take care of it). The return of the Maison Castille product to your home is offered regardless of the initial basket. If you have any questions, please do not hesitate to contact us at contact@maisoncastille.fr.