At the time of your purchase, the choice of delivery is offered to you. We offer different shipping methods depending on the country of destination. In Metropolitan France: You have the possibility to choose your shipping method. We encourage you to choose Mondial Relay, which offers the possibility of an easier withdrawal unlike the Colissimo service which addressed to you can not fit in all mailboxes and is automatically returned to post offices. For parcels less than 125€ttc*, Maison Castille reserves the right to send your parcels by tracked letter. (*If your choice is for home delivery). For Belgium, Spain and Luxembourg: Your parcels are sent to a Mondial Relay point that you determine. Shipping time may vary from country to country and requires 2 to 5 days. Once the package is shipped, you will receive by email, the tracking number of your package. This number is valid until we receive your order. For other European countries, but also Canada and the USA: Your package will be sent to you with DHL. The shipping time can vary from country to country but is 5 days on average. Once the package is shipped, you will receive by email, the tracking number of your package. This number is valid until we receive your order.
Exchanges are possible within the legal period of 14 working days from receipt. We extend this period to 30 working days during the holiday season (for purchases taking place from 1 to 25 December). ⚠️ COVID 19: The deadline for returns is extended for all orders placed during this period until June 15 for all countries concerned under the same conditions of condition of the products. For all returns or exchanges, no argument is required, only the unworn and uncleaned product in its original packaging is to be returned. The return costs (consumer to Maison Castille) are: – free in the case of an order of more than 125€ttc. – at your expense in the case of an order less than 125€. return address: Maison Castille 57, rue Pasteur 76240 LE MESNIL-ESNARD -FRANCE Return shipping costs (Castilla House to consumer): are offered to you for any order in case of exchange.