At the time of your purchase, the choice of delivery is offered to you. We offer different shipping methods depending on the country of destination. In Metropolitan France: You have the possibility to choose your shipping method. We encourage you to choose Mondial Relay, which offers the possibility of an easier withdrawal unlike the Colissimo service which addressed to you can not fit in all mailboxes and is automatically returned to post offices. For parcels less than 139€ttc*, Maison Castille reserves the right to send your parcels by tracked letter. (*If your choice is for home delivery). For Belgium, Spain and Luxembourg: Your parcels are sent to a Mondial Relay point that you determine. Shipping time may vary from country to country and requires 2 to 5 days. Once the package is shipped, you will receive by email, the tracking number of your package. This number is valid until we receive your order. For other European countries, but also Canada and the USA: Your package will be sent to you with DHL Express. The shipping time can vary from country to country but is 5 days on average. Once the package is shipped, you will receive by email, the tracking number of your package. This number is valid until we receive your order.
Exchanges are possible within the legal period of 14 working days from receipt. We extend this period to 30 working days during the holiday season (for purchases made between December 1st and 25th). For all returns or exchanges, no argument is required, only the unworn and uncleaned product in its original packaging is to be returned. Return shipping costs (consumer to Maison Castille) are: – offered in case of exchange in the EU zone in the case of an order equal or superior to 200€ttc. – at your expense in the case of an order less than 200€ttc or outside of the EU. – At your expense in the case of a final return. The address to which you must return your order is: Maison Castille 57, rue Pasteur 76240 LE MESNIL-ESNARD We strive to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you and in this case, no refund will be made. The cost of returning the item (Maison Castille to consumer): are offered to you for any order in case of exchange.